We finally arrived after our trip from Mesa Az and our eventful situation at your dealership in Hinton, Oklahoma of April 13th.
On that morning the ABS light came on and a few hours later we began hearing a grinding noise in the left front wheel. We travel with two ther couples who also pull 5th wheels. After the grinding went on for a while, the group decided to pull off of I-40 which happened to be at your exit. We saw the Wheeler Chevrolet sign and decided to pull off.
After pulling into your parking lot, everything let go and the bearings began to fall out. I started to walk to the dealership and David Friessen (Service Manager) came out and greeted me and took over from there. He talked to the shop manager and they decided to make us a priority since a hail storm was reported in a few hours. The dealership had all the parts except the shaft which they picked up at NAPA.
Within two hourss from the time we drove into the parking lot Abe Klassen and Nathan White had the repairs completed, which included a test drive.
We are writing because we were so impressed with the courteous , professional and friendly service by everyone from the receptionist, office staff, salesman and especially David and the technicians. Thank them for us and continue to be a shining example of how a dealership's teamwork should function.
Jim & Jeanette Amell